Feedback Groups

A Feedback Group represents a space to centralize feedback for any of your organization's projects

Overview

Feedback Groups are the organizational backbone of your feedback ecosystem. They allow you to collect, structure, analyze, and compare feedback across multiple sources, cohorts, and time periods—all in one unified space. A Feedback Group acts as a container that holds all feedback channels (surveys, uploads, integrations) and all associated analytics, flags, automations, and reports.

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How Feedback Groups Work

1. Create a Group

You start by creating a Feedback Group for a specific project, initiative, or environment. Common examples include:

• 1st year Student Experience

• Customer Success Feedback - Europe

• Product Beta Program

• Partner Engagement

• Event or Training Evaluations

A group becomes the centralized home for all related feedback activities.

Each Feedback Group:

• Represents a project or initiative

• Contains all: surveys, data uploads, connectors, and web-scrapping for that project

• Provides centralized analysis, exports, and reporting

Examples:

• Management Faculty Course Evaluation

• Product X Customer Feedback

• Campus Life Insights