# FAQ
What should I do if my analysis is taking too long? Analysis processing times vary depending on the volume of responses. In most cases, it will complete within a few minutes to half an hour at tops. You can **safely leave the page or log out**, and the analysis will continue running in the background. If your analysis is still loading after several hours, please contact us at ****, and we will investigate the delay.
What happens if my analysis fails? If the analysis fails, you can still download the **raw survey data** from the results page. Additionally, you can contact us at ****, and we will **manually re-launch the analysis** and work on troubleshooting any issues as quickly as possible.
Can I request new features? Yes! We welcome feedback and feature requests. If there’s something you’d like to see added to BoundaryAi, please email **** or reach out to your usual contact at BoundaryAi.
What should I do if I encounter an error message? If an error message appears, follow any suggested steps provided in the message. If the issue persists, please contact us at **** with details of the error, and we will work on a resolution.
What data security measures are in place? BoundaryAi follows industry-leading security practices, including: * **Two-Factor Authentication (2FA)** for all accounts * **Data encryption** at rest and in transit * **Region-specific servers** for data storage compliance * **Strict access controls** to protect user data * **External penetration testing** to identify and address vulnerabilities * **Ongoing compliance monitoring by Vanta** to ensure security best practices Additionally, we can share a **real-time security and compliance report** upon request. For more details, please contact ****.
Is there a way to test my survey before sending it out? Yes, you can preview your survey at any time during the survey creation process. Simply click on **Preview Survey** to see exactly how it will appear to respondents. Once the survey is created, you can review the draft before distributing it.
Where does the NPS benchmarking data come from? Our **Net Promoter Score (NPS) benchmarks** are derived from a variety of industry reports, customer surveys, and workplace engagement studies. We collect data from: 1. **B2B Customer Feedback**: Industries such as consulting, technology, and digital marketing are benchmarked using reports from sources like QuestionPro and other research platforms. 2. **B2C Customer Feedback**: Sectors like retail, airlines, and car rentals are benchmarked using industry-wide consumer sentiment studies from organizations like Trustmary. 3. **Academic Feedback**: Education and e-learning benchmarks are derived from academic research and higher education feedback studies. 4. **HR Feedback (eNPS)**: Employee engagement scores in industries like construction, hospitality, and technology are sourced from workplace satisfaction studies (e.g., HeartCount). NPS benchmarks may vary based on survey methodology, sample size, and geographic region. These scores should be used as general reference points for comparison. For the latest benchmarking updates, contact ****.
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