Quickstart

Get up and running with BAI Analytics in just a few simple steps. This guide will walk you through logging in, creating your first feedback group, and analysing responses.

Want more detail on any step? Browse the sections in the sidebar, or start with How BAI Analytics works.

1

Log in

1. Visit BAI Analytics.

2. Enter your email and password, or sign in with Google or Microsoft.

3. If prompted, open your Authenticator App and enter the OTP code.

4. Click Log In to reach your dashboard.

2

Create your first feedback group

A Feedback Group is a central space that holds all the feedback for one project.

1. Click Create Feedback Group.

2. Enter a name.

3. Click Create.

3

Bring your feedback in

There are several ways to add feedback. Pick whichever fits how you work:

• Create a new survey: collect fresh feedback with the built-in survey builder.

• Upload your data (Excel/CSV): already have feedback in spreadsheets? Upload the file and BAI Analytics processes it automatically.

• Connect your existing systems: sync feedback straight from the tools you already use, kept up to date for you.

• Web & social listening: collect public feedback from review sites, social media, and news.

4

Monitor responses and analyse your data

BAI Analytics analyses your feedback live, as responses arrive. There is no analysis button to press. From any source's page you can:

1. Watch responses arrive in real time.

2. Explore high-level insights at a glance.

3. Click More Details for the full analysis: themes, Custom Monitoring results, and segment comparisons.

4. Export a PDF report whenever you need to share results.

Next time you sign in, the dashboard's Continue Where You Left Off card takes you straight back to the feedback group you were working in.

Everything you can do in BAI Analytics depends on the add-ons enabled for your organisation. See Settings to check what's switched on.