Welcome

Welcome to the BAI Analytics documentation. BAI Analytics is the intelligence layer across all your customer feedback. It brings every source together (surveys, support tickets, reviews, social posts, and uploaded files) and analyses them as one, so you can see the themes, sentiment, and issues that matter in a single place. Whether you're new or experienced, you'll find step-by-step instructions, best practices, and insights to help you get the most from the platform.

Explore the sections below to get started.

Jump right in

Access your account

Log in for the first time

Quick start

Set up and see your first analysis

Create a feedback group

Bring every source together in one workspace

Connect your tools

Sync feedback from your support, CX, survey, and data platforms

Listen across the web

Collect reviews, social posts, and news automatically

Analyse your results

Themes, sentiment, and Custom Monitoring across every channel

Manage your organisation

Members, roles, add-ons, usage, and PII redaction

Ask your feedback

Chat with an in-app assistant that answers from your own data, with citations

Ask your AI assistant

Explore your insights from Claude, ChatGPT, and more