Getting help

How to reach us and get the fastest answer.

Most questions are answered right here in the documentation, so the quickest path is often the search bar at the top, the FAQ, or Troubleshooting. If you still need a hand, here is how to reach us.

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Contact support

Email [e-mail]. To get the fastest, most accurate answer, include:

• Your organisation name

• The feedback group or survey involved (a link is ideal)

• What you expected to happen, and what actually happened

• A screenshot of any error message

Your BAI Analytics representative

Every organisation is set up and looked after by the BAI Analytics team. Reach out to your representative for onboarding, feature planning, and anything about your organisation's access: enabling an add-on, adjusting your monthly usage allowance, setting up single sign-on or automatic user provisioning, or adding your logo to the workspace.

Requesting a feature

We welcome ideas. Email [e-mail], or tell your BAI Analytics representative what you would like to see and why it matters for your team.

For our security practices and to request our SOC 2 report or a real-time security and compliance report, see Security & compliance.