Log into your account

Logging in

When you are invited, you will receive an email from BAI Analytics to set up your account.

You can log in using any of the following methods:

• Your email address

• A login provider (Google, Microsoft)

• Your organisation’s SSO

To log in:

1

Go to the app

Visit BAI Analytics.

2

Enter your details

Enter your email and password, or sign in with Google or Microsoft.

3

Verify your identity (if enabled)

If your account uses two-factor authentication, open your Authenticator App and enter the OTP code.

4

Open your dashboard

Click Log In to reach your dashboard.

After logging in, you will be redirected to the Home page, where you can begin creating your first feedback group.

If you signed in from an invitation email, you land directly in the organisation that invited you. If you belong to several organisations, you can switch between them later from Settings or the Organization Hub.

Signed in without an organisation? BAI Analytics accounts are created by invitation. If you sign in before being invited, you'll see a Welcome to BAI Analytics screen instead of the dashboard: pick Your industry and click Request demo access to try an interactive demo tailored to your sector, or click Contact us to talk to our team. Once your request is reviewed you receive an invitation by email; sign in again to open it. If you were expecting to join an existing organisation, ask its admin to invite you.

Your first sign-in

When you first sign in, BAI Analytics starts with a short onboarding questionnaire.

The first question is What data do you work with?

Its subtitle is:

Select all that apply, we'll customize your setup

Choose any that fit:

• Surveys & NPS

• Support tickets

• Social media & Reviews

• Excel / CSV files

The second question is Who will use this?

Its subtitle is:

This helps us recommend the right features for your team

Choose one:

• Just me

• Small team (2–5)

• Department (5–20)

• Organization-wide (20+)

Click Get Started to finish.

After that, a Getting Started checklist stays on your dashboard to guide the first setup steps.

The checklist includes:

• Create a feedback group

• Upload a file

• Connect a platform

• Set up web scraping

• Get your first AI insights

• Add monitors to track topics

• Invite a team member

Some steps unlock only after the earlier setup is complete, and the checklist says so directly. Analysis runs on its own as soon as data arrives, so the insights step simply waits for your first source:

Add data first. We analyze it automatically as soon as it arrives.

When everything is done, the checklist confirms it: You're all set. New data is analyzed and monitored automatically. You can dismiss the checklist whenever you're ready.

Cookie preferences

The first time you visit, you'll see the Cookies on BAI Analytics banner.

Choose Accept cookies or Reject cookies. The banner also links to the cookie policy.

You can change your choice later from your Profile page under Cookie Consent.

The controls there are Allow Cookies and Reject Cookies.

You can withdraw your consent at any time by updating your cookie preferences on your profile page.