Ask your feedback
Ask your feedback is the in-app assistant. Instead of browsing tabs and charts, you type a question in plain language and get a written answer built from your organisation's real feedback data, with numbered citations you can click to see the evidence behind every claim.
It answers three kinds of questions:
About your workspace: "Which feedback group has the most negative feedback?", "How many sources do I have?", "Which monitors fired most this month?"
About what customers say: "What are customers complaining about, in their own words?", "How has sentiment on delivery moved since spring?", "Show me verbatims behind the pricing theme."
About what you are looking at: open a feedback group, a source, a grouped theme or a tracked period and ask "What am I looking at?" or "Summarise this group"; the assistant knows where you are.
The assistant is available when it is enabled for your organisation. If you don't see the launcher described below, contact your BAI Analytics representative.
Opening the assistant
A round assistant button sits in the bottom-right corner of every page once you are signed in (it is not shown on sign-in pages or on the public survey-response pages).
Click the button to open the assistant as a docked window in the corner. The page underneath stays usable, so you can keep the chart you are asking about in view.
Expand to full page turns it into a centred, full-size conversation; Collapse to chat window brings it back to the corner.
Minimize collapses the window into a small bubble above the launcher. Your conversation is kept, and an answer that finishes while you are minimised makes the bubble pulse.
Close hides it. Your conversations are saved (see Conversations), so nothing is lost.
If you follow a link from an answer while in full-page mode, the assistant drops back to the docked window so you can read the destination page with the conversation still at hand.
Asking a question
Type in the box at the bottom (Ask anything about your feedback) and press Enter to send; Shift+Enter adds a line break. Questions can be up to 2,000 characters; a counter appears as you approach the limit.
When a conversation is empty, the assistant offers a few suggested questions under Try one of these, tailored to the page you are on. Click one to send it as is.
While the assistant works you see what it is doing, step by step: Listing your sources…, Reading the grouped themes…, Reading the feedback…, Looking at sentiment over time…, Looking up your monitors…, Pulling the theme's verbatims…. Each step turns into a check mark as it completes, then the answer streams in. Click Stop generating if you want to interrupt a long answer.
Sentiment is expressed the way the dashboard does it (Very negative to Very positive); figures appear when you ask for comparisons or changes.
Citations and where they lead
Answers carry small numbered citation chips. Click one to open a card showing the evidence:
For a comment, the verbatim itself, its sentiment, its date, the source it came from and its feedback group, with a View in Evidence button that opens the source's Raw Data tab with that comment in focus.
For a feedback group, source, grouped theme or monitor, the record's name and a short stat line, with a button to open it: Open feedback group, Open source, Open grouped themes, Open Custom Monitoring. A theme from a tracked period opens in that period.
For a report citation, Open report.
Every citation points at something that exists in your workspace; the assistant drops any reference it cannot back with real data.
Conversations
Every exchange is saved as a conversation, private to you. Click Show conversations in the window header to open the side panel:
Recent conversations are grouped by Today, Yesterday, Last 7 days and Older. Click one to reopen it and keep going; the assistant remembers the earlier turns.
New conversation starts a fresh thread. Use it when you change subject, so earlier context doesn't colour the next answer.
Rename a conversation to something you will recognise later.
Delete removes it from your side panel. A deleted conversation can still be opened from a saved link, but no new messages can be added to it.
Your choice of showing or hiding the side panel is remembered.
Rating and reusing answers
Under each answer:
Helpful answer / Not helpful thumbs send feedback that helps the BAI Analytics team improve the assistant.
Copy answer to clipboard copies the answer as clean text, without the citation markers.
Limits and messages you may see
"That took longer than allowed." A question that spans your whole workspace can exceed the time budget. Narrow it to one feedback group or one theme and ask again.
"You're going a bit fast." Questions are rate-limited per user; the message shows a countdown before you can send the next one.
"The assistant is busy right now." Too many people are asking at the same moment; try again in a few seconds.
"I could not put an answer together this time." Retry or rephrase; nothing is lost.
One answer at a time: the box is locked while an answer is streaming.
Demo organisations can open the assistant and browse conversations but cannot send questions.
Tips for good questions
Name the scope. "In the Support tickets group, what drives negative sentiment?" beats "What's wrong?"
Ask for verbatims when you want proof. "Give me three quotes about late deliveries" returns comment citations you can open one by one.
Ask about change, not just state. "How did sentiment on onboarding move between Q1 and Q2?" uses the tracked periods you already have.
Start a new conversation when you change topic. Follow-ups are read in the context of the current thread.
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