> For the complete documentation index, see [llms.txt](https://boundaryai.gitbook.io/boundaryai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://boundaryai.gitbook.io/boundaryai-docs/analysing-your-feedback/analysing-results/benchmarking-your-nps-against-industry-standards.md).

# Benchmarking your NPS

Compare your NPS with industry standards.

On any NPS analysis, open **More Details** on the NPS card, then the **Benchmarking** view to compare your score with industry standards.

The view subtitle is **Compare your NPS with industry standards.**

### Choosing an industry

Start with **Select a category**. Then choose **Select a subcategory**. In some layouts, this appears as **Select Industry for Comparison**.

Until both are selected, the page shows: *Select a category and subcategory to see the score.*

Benchmarks are grouped into four top-level categories:

* **B2B**
* **B2C**
* **Academic**
* **HR (eNPS)**

### Reading the comparison

Once you choose a category and subcategory, the **Visual Comparison** chart plots:

* **Your Organization**
* **Industry Average**

Below the chart, the gap appears in plain language. For example:

* *Your NPS score is 12 points above the industry average.*
* *Your NPS score is 8 points under the industry average.*

Use this view to see whether your score is leading, matching, or trailing the benchmark for your industry slice.

### Comparing segments on the same page

When [segmentation](/boundaryai-docs/analysing-your-feedback/analysing-results/segmenting.md) is active, the NPS details page also compares your own segments against each other. A panel lists each segment group's **mean score with its 95% confidence interval and n**, with a badge per segmentation question saying whether the difference between groups is **Significant** or not (**n.s.**), or why the test was withheld when the groups are too small. So you can answer two questions in one place: how you compare to the industry, and which of your cohorts is driving the score.

Curious where the numbers come from? See [FAQ: Where does the NPS benchmarking data come from?](/boundaryai-docs/help/faq.md).